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Food Services of America Product Specialists Our highly qualified specialists are available to listen to your needs, understand your requirements and recommend the best products for the job. They can also assist in a wide range of areas including quality and grade specifications, preparation and cooking methods, menu management and staff training. Specialist Tip

	We have several Product Specialists to serve you. Disposables Chemicals/Beverages Education/Bid Produce Supply & Equipment

	Rich Echternkamp Disposables Professional Background Rich has 37 years of experience in the packaging industry where he's worked with a wide range of establishments including Retail, Hotels, Schools and Healthcare Facilities. Responsibilities Rich is responsible for merchandising, sales and developing a cost effective packaging system to meet individual customer needs. Rich's knowledge of the Disposable Industry is invaluable. A highly experienced professional, Rich is dedicated to providing reliable service for associates and customers. Contact Rich

	Mark Fellows Chemicals/Beverages Professional Background Mark has been in the chemical industry for 23 years as a vendor partner. He's been a Chemical Specialist with Food Services of America since 1996. Responsibilities Mark is responsible for helping customers and associates understand Food Service of America's broad range of chemical products, including dishwashing machines, soap, cleaning products and systems. He also coordinates the installation and set-up services for our customers. Contact Mark

	Pam Olsen Bid & Education Professional Background Pam has a Bachelor of Arts in Business Administration from Minot State University. She has 27 years of experience in the foodservice industry, including five years in the restaurant industry. Pam has been with Food Services of America for 22 years, the last 13 years as an Education Sales Specialist. Responsibilities Pam plays a major role in Food Services of America's educational and bid business. She is responsible for managing bid contracts and government commodities. She assists the Sales Department and customers with nutrition information and special products. Pam excels at working with the customer and always looks for more enhanced and efficient ways to provide the product and or service a customers needs. Contact Pam

	Margaret Dam Registered Dietian Education Sales Professional Background Margaret's background includes four years as a Hospital Dietitian and eight years as a School Foodservice Director. Margaret has been an Education Sales Specialist for Food Services of America for 13 years. She holds a Bachelor of Science degree in Nutrition and Dietetics. Responsibilities Margaret is responsible for developing our school business in Western Washington. She plans workshops for school foodservice personnel, coordinates exhibits and advertising, oversees purchases of special school products, assists the Sales department with any school related sales activity, and manages bid contracts for purchasing cooperatives and individual school districts. Margaret also creates a nutritional menu cycle on Nutrikids for schools. Contact Margaret

	Don Emory Produce Professional Background Don has experience beginning with retail produce sales and merchandising. He worked in wholesale produce operations & distribution before moving to purchasing for 13 years, handling produce and dairy line management. Don worked with contract-bid maintenance. He has helpful knowledge in packing and quality assurance. He was also production manager for Garden Fresh Foods. Don has been a participant in the advancement value-added produce. Responsibilities Don will promote opportunity in produce and C.O.P. growth with options that add efficiency and quality. He will provide education in handling. His experience in seasonality will assist with constantly changing sources and varieties in our produce. Contact Don

	Gwen Brinkley Supply & Equipment Professional Background Gwen's background includes restaurant and hotel management experience as well as eleven years in sales for a restaurant supply company. Before joining Food Services of America in 1991, she spent two years as an Equipment Manager for a bar supply company developing tabletop line item sales. Gwen also has a degree in Hotel and Restaurant management. Responsibilities Gwen's extensive experience enables her to closely relate to our customers and sales associates needs. She specializes in front-of-the-house and tabletop products, enjoys taking on the challenge locating new or unique products for customers and sales associates. Contact Gwen