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Creating a Culture of Customer Service
With the right customer service approach every complaint becomes a customer service opportunity.
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Continued... FSA Anchorage has a well trained, top-notch sales team dedicated to building a partnership with our customers based on loyalty, trust, and service whose focus is our customers' success and profitability. Helping them to acheive this goal, we have significant technological tools available such as Star Solutions, our order entry system, Food Cost, Inventory and Recipe Manager programs, and more. In addition, we provide access to market trend, nutritional, and HACCP informaion, training manuals, and host several food and product shows throughout the year.
 In order to guarantee maximum product integrity, our delivery fleet includes over 89 power units and multiple temperature trailers and, upon delivery, our drivers use the state-of-the-art Delivery Star system to scan all products - virtually eliminating delivery errors! A few facts about our FSA Anchorage warehouse facility: - Over 120,000 square feet of HACCP certified warehouse space.
- 41 dock doors allowing maximum efficiency.
- Refrigerated shipping and receiving areas to help maintain the cold chain.
- Coolers with 6 different temperature gradients ensure superior food quality.
- Warehouse management system which implements a cutting-edge voice activated selection system.
From Prudhoe Bay to the Kenai Peninsula, mountain to sea, FSA Anchorage really is your one stop shopping resource in Alaska and we are ready to serve you!
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